Pixel by Labcorp and Labcorp OnDemand Refund Policy
The following policy applies to purchases made through Pixel.Labcorp.com and ondemand.labcorp.com.
For bulk orders of the COVID-19 Test Collection kits, there are no cancellations or returns after the collection kits have shipped.
For all other purchases made on Pixel.Labcorp.com and ondemand.labcorp.com, you may request a refund of your order amount less a $6.50 physician order fee within six (6) months of purchase, provided that you have not visited a lab to provide your sample(s) for testing.
If you have already visited a Labcorp location and provided your sample(s) for testing, we cannot cancel your order or refund your payment. Testing will be completed and results will be available in your Pixel by Labcorp or Labcorp OnDemand account.
For testing with an at-home kit:
- Within 60 days of purchase, you may request a refund of your order amount less a $29.00 kit fee, provided that your sample has not been submitted to the lab. If your sample has already been submitted for testing, we cannot cancel your order or refund your payment. Testing will be completed and results will be available in your Pixel by Labcorp account.
- If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit or a full refund by contacting Customer Support.
- Please note that we cannot accept returns of unused kits. If you do not wish to proceed with testing, we ask that you dispose of your kit(s).
Any refunds provided under this policy will be issued to the same payment method used for the purchase and will be processed by Customer Support within three (3) business days of confirmation of refund eligibility.
For any questions concerning this policy, please contact Customer Support by calling (800) 833-3935 or by email at [email protected]